Client Services Manager Specialist

Job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the Role: We are seeking a seasoned Client Services Manager to join our service delivery team in Sydney. This pivotal role involves managing key client relationships, overseeing service delivery, and ensuring the seamless operation of our enterprise payment solutions. The ideal candidate will have a strong background in service delivery, extensive experience in payments technology, and a solid understanding of financial software systems, including cloud technologies. What you will be doing: Client Relationship Management: Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships. Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations. Technical Proficiency: Utilize your understanding o...