Director of Retail Engineering

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As the Director of Engineering for Retail, you will be the primary architect and operator of Toast’s highest-growth business unit - a $100M+ "startup" currently doubling year-over-year. You aren't just managing squads; you are responsible for building a configurable, high-scale Retail Platform that serves the unique needs of Grocery and Convenience Store personas while solving the massive data integrity challenges of global inventory. We are moving away from general-purpose tools to build a resilient, offline-first engine that handles everything from fuel payments at the pump to autonomous, agentic inventory replenishment. A day in the life (Responsibilities) What you'll need to thrive (Requirements) - Own the Retail Technical Strategy: Mandate to move beyond siloed feature development to build a unified, extensible retail core that supports both Grocery and C-Store personas at scale - Architect for Resilience: Ensure "Zero-Downtime" at the edge; you will oversee the transition to a robust, offline...