NOC Manager

Job description

Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: As a NOC Manager , you will be an instrumental part of Bandwidth.com’s Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it’s KPI’s. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment. What You'll Do: - Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting ne...