Concierge

Job description

A concierge is a customer service employee who works in a high rise community. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They are considered to be upscale, high-end information desk employees. The concierge will need a strong familiarity with the surrounding area to provide directions. The concierge also performs other services for residents, which may involve tasks such as receiving packages at the front desk for a resident, or ensuring that a resident’s dry cleaning is picked up or dropped off. Job duties and responsibilities: Duties include but are not limited to: - Welcomes guests/new customers to facility. - Performs various administrative/managerial tasks in support of facility's mission. - Creates a positive experience for guests by attending to needs and answering questions. - Create reservations for using building amenities for residents. - Other duties as assigned. Knowledge and skills: - Knowledge of microsoft office products (word, excel, outlook, etc.) At a proficient level. - Professional communication skills (phone, interpersonal, written, verbal, etc.). - Professional customer servic...