CT Applications Leader A&NZ
GE HealthCare · Sydney, New South Wales, AU
Job Description Summary This role serves as the clinical and functional leader of the CT Applications team across the Australia & New Zealand (A&NZ) region.
Job description
Job Description Summary This role serves as the clinical and functional leader of the CT Applications team across the Australia & New Zealand (A&NZ) region. It plays a critical role in the training and development, rostering, project coordination, and management of Customer Satisfaction Opportunity (CSO) escalations for the CT Applications team. The position supports business and customer outcomes through the delivery of high quality demonstrations, installations, and post sale customer support, while actively fostering collaboration, capability development, and consistent adherence to field processes across the team. Job Description: Clinical & Technical Customer Support: - Guide installations, follow-ups, and escalations using deep product and clinical knowledge. - Standardise customer training to ensure safe and confident CT system use. - Monitor installations to optimise clinical utilisation and strengthen customer relationships Customer Satisfaction: - Support CT Applications and Sales teams in resolving clinical CSO escalations. - Provide clinical and technical guidance to improve customer experience. - Mentor field teams and align applications work with sales objectives. - P...