Client Service Representative

Job description

Client Service Representative Clark Road Animal Clinic is seeking a Client Service Representative to join our amazing animal practice in Sarasota, FL. Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who can deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in all front desk operations. A CSR is the client’s first and last impression of Clark Road Animal Clinic and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care. Essential Functions and Responsibilities: - Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone - Schedule appointments, record keeping and organization, provide estimates and invoices for payment - Respond with compassion and empathy in stressful and emotional situations - Maintain a clean and orderly lobby and front office area - Willingness to guide, mentor, and...