Ticketing & Membership Manager

Job description

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life, music, and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million, the Center is entering an exciting new chapter. On June 7, 2026, the Center will open its permanent 30,000 square-foot Building open to the public, providing daily access to its archives, exhibitions, and educational programming. The Center anticipates welcoming more than 50,000 visitors annually—approximately 160 guests per day—requiring a strategic, customer-focused, and operationally strong ticketing function from day one. Position Summary: The Ticketing and Membership Manager will be responsible for the development, implementation, and management of the Center’s general admission ticketing operations, event ticketing and the founding strategy for a new membership program. This individual will establish policies, pricing structures, CRM systems, reporting processes, and internal workflows that ensure a seamless visitor experience and sound financial controls. This is a foundational leadership role for a growing cul...