IT Automation Engineer

Job description

The IT Automation Engineer is responsible for designing, building, and maintaining the scripts, workflows, and AI agents that eliminate repetitive work across the service desk, infrastructure, systems administration, and enterprise processes. This role is a technical individual contributor expected to deliver working automations in production, not to manage programs or own documentation. Essential Functions: - Analyze all ticket queues to identify high-volume, repetitive task categories and build a prioritized automation backlog based on impact and build effort. - Design, write, and maintain PowerShell and Python scripts that automate common support tasks, including password resets, account provisioning, license assignments, access requests, and device management actions. - Design and deploy AI agents using platforms such as Microsoft Copilot Studio, Claude, or comparable tools to handle end-user requests, triage tickets, and resolve common issues without human intervention. - Build and maintain automated workflows in ServiceNow (Flow Designer, Business Rules) and Power Automate that reduce manual steps in IT Operations processes. - Develop and maintain integrations between the ser...