Air Import Agent Team Lead

Job description

Overview Salary Range: $49,549-$78,728: Position Summary: The Lead Import Agent leads a team of Import Agents to maintain the high quality of service to Import customers. Responsibilities: Essential Duties and Responsibilities: - Communicate effectively with staff, management and other internal/external customers to seamlessly deliver import shipments to our customers in North America. - Monitor the work load of each member to insure accuracy, and balance tasks among staff. - Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative. - Insure proper coverage of desk duties when any member is out sick or on holiday. - Co-ordinate and facilitate cross training within the department. - Roll out and monitor Standard Operating Procedures and insure that each specific account SOP is in place and adhered to by members. - Follow up with training and motivation programs to insure continue compliance and success. - Maintain file audit procedure. - Encourage Kaizen and PRIDE projects whenever possible. Qualifications: High School Diploma and or GED or Equivalency plus four or more years’ related experience...