Gift Shop Manager

Job description

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life, music, and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million, the Center is entering an exciting new chapter. On June 7, 2026, the Center will open its permanent 30,000 square-foot building open to the public, providing daily access to its archives, exhibitions, and educational programming. The Center anticipates welcoming more than 50,000 visitors annually—approximately 160 guests per day—requiring a strategic, customer-focused operation at the onset. Position Summary: We are looking for a professional, customer-service-oriented store manager to oversee daily retail and ticket operations at our gift shop. As a Gift Shop Manager, you will be responsible for maintaining high operational and organizational standards. You will be responsible for training new staff/volunteers and creating a welcoming environment for customers and staff members. Our ideal candidate should be motivated by customer satisfaction and be willing to work to improve satisfaction scores and create a better o...