Contact Center Product Owner Assistant – Claims

Job description

Contact Center Product Owner Assistant – Claims As a Product Owner Assistant supporting our Claims Business Unit within the Contact Center Technology domain , you will partner closely with the Customer Experience Enterprise Product Owner to support the evolution and day-to-day operation of our CCaaS platform and related contact center capabilities . In this role, you will help manage and prioritize the product backlog that enables claims agents, supervisors, and support teams to deliver high-quality customer experience. You will work in an agile development environment with technology teams, business stakeholders, and vendor partners to ensure that Claims, Underwriting, HR, and Service Desk needs are clearly defined, properly prioritized, and aligned with enterprise standards. Your efforts directly support customer experience, operational efficiency, and strategic objectives on our Corporate Scorecard. What You’ll Do: - Assist the Enterprise Product Owner in managing, refining, and prioritizing the contact center technology backlog supporting the Claims Business Unit on our CCaaS platform. - Collaborate with Claims business stakeholders, contact center SMEs, and operations leaders...