Senior, Product Manager | AllConnect

Job description

This role requires a hybrid schedule and will be based in our Fort Mill, SC headquarters or Atlanta, GA office (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week. This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. Curious how Allconnect fits into Red Ventures? Click here . We’re building a modern platform that helps customers order home services — starting with broadband and security — primarily through agent-assisted call center experiences (our call centers and partner-owned call centers). You will own the call center application end-to-end (agent-facing front end + workflow experience) and also own the shared backend ordering services that power the call center journey and enable customer-facing buyflows. You’ll bring proven experience leveraging AI with engineering teams to ship faster, improve quality, and operate reliably in production. What You’ll Do: - Partner deeply with Engineering on both frontend experience and backend platform design (APIs, orchestration, permissions, integrations). - You will collaborate with the cu...