Banking Services Operations Associate IV - Commercial Lending Support

Job description

Overview: Supports all business units across the Bank’s footprint for inquiries of all commercial products and systems through a toll free support line and email requests, including fee workbook processing. Maintains a high level of customer service, quality loan processing within the guidelines of Commercial Lending Operations (CLO) procedures, Corporate policies, and Compliance, Audit and Legal requirements. Works with business partners to ensure loans continue to perform per loan documentation. Provides Internal CLO support through exception processing reports and base rate processing. Completes special asset processing and collaboration with Customer and Asset Management. Primary Responsibilities: - Serve as first point of contact support into CLO for all inquiries, including how to direction, general questions and loan research through email and internal support line. - Complete research of mid to high complexity of all Commercial Lending processes and loan documents. - Complete mid to high level loan analysis and document review over a wide range of document types. - Serve as internal customer service contact for business partners at all levels for CLO. - Provide mid to high...