Supervisor, Contracts and Service Operations

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: Supervisor, Service Contracts and Support is responsible for driving lean process improvement and support functions within the service sales and support operations team. Responsible for implementing, and measuring departmental and process goals, achieving annual score card targets for annual fixed fee agreements such as overall portfolio consumption improvement, annual true-up, midterm adjustments, and unbilled overages, Recommends system and process changes and implements same to improve field performance. Acts as a liaison between field operations and administration to improve business processes and resolve issues. Supports the training of new hires and creates and sustains an engaging work environment. This position is a hybrid work schedule. The team meets in the Birmingham office 2 days per week. What You'll Do as a Supervisor, Contracts and Service Operations Supervise Service Support Administration Team: - Work with Sales and Finance to improve overall annual fixed fee agreement performance,...