Supervisor, Servicing Support

Job description

Jenks, OK - Gateway First Bank is looking for our next leader! As a Supervisor, Servicing Support, you will lead a team of 10 stellar agents ready to perform. This team consists of phone and email agents, secure messaging and credit reporting associates. Candidates will have banking and leadership exp; someone who can lead by example to offer excellent customer service to our borrowers as well as be a mentor in a professional environment. The department is open from 7 am – 6 pm, rotating 8-hour shifts for open and close. Apply today! Supervisor, Servicing Support JOB SUMMARY: The Supervisor, Servicing Support is responsible for supervising the Bank Customer Service and Servicing Support team. This includes training, coaching, and mentoring. This role will also serve as a primary liaison between Retail, Correspondent, Banking, and the various Servicing departments by addressing and ensuring timely resolution of all issues raised. Supervisor, Servicing Support ESSENTIAL FUNCTIONS (RESPONSIBILITIES): Proactively identifies trends, procedural gaps, or training needs and implements process improvements, engaging banking and servicing management as needed. - Serves as a liaison between R...