Spa Concierge

Job description

Overview Opportunity: Spa Concierge: Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path: Lead Spa Concierge - Spa Operations Manager - Spa Director Position Requirements: - Immediately greet guest and offer to assist with their needs. - Make and confirm reservations. - Compute bills, collect payments, and make change for guests. - Transmit and receive messages, using telephones or PMS system. - Receive and resolve guest complaints, elevating to management if necessary. - Perform bookkeeping activities, such as balancing accounts and conducting audits. - Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. - Follow sustainability guidelines and practices related to HHM’s Earth View program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Ensure overall guest satisfaction. - Perform other duties as requested by management. Experience: - College degree or comparable work experience. - Previous customer service experience or equivalent training required. Work Environment and Context:...