Service Desk Manager

Job description

Overview This is a hybrid schedule role, you would be required to come onsite to one of our datacenters closest to your location either in Littleton CO, or Roseville, MN. We are seeking a dedicated and customer-focused Service Desk Manager to oversee and enhance the experience of our end users and ensure the delivery of high-quality support services. The ideal candidate will have a minimum of three years in a service management leadership role, leveraging technology to improve and automate service desk processes. This role involves proactively managing the team and processes for service requests, incidents, and problems, ensuring timely resolution. The candidate should be able to collaborate with IT, Shared Services, and Customer Service teams to identify and resolve recurring issues and improve end-user technology and self-support capabilities within the environment. Responsibilities: - Oversee the day-to-day operations of the service desk with a focus on end-user experience. - Develop and implement strategies to improve and automate service desk processes. - Monitor service requests and incident queues to ensure timely resolution. - Collaborate with IT, product development, and c...