Call-Centre Consultant | Automotive

Job description

Are you an experienced customer service or call centre professional who thrives in a fast-paced environment? Do you enjoy helping customers and delivering exceptional service with every interaction? Join the team at Phil Gilbert Motor Group and take the next step in your customer service career within the automotive industry! Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We pride ourselves on delivering exceptional customer experiences and high-quality vehicles. About the Role: We’re looking for an energetic, customer-first Customer Assistance Consultant to join our friendly team based in Lidcombe. A full-time position, Monday to Friday. You'll be the first point of contact for our valued customers - helping with service bookings, general enquiries, and recall arrangements. Every interaction you have will help make car ownership a breeze! What You’ll Be Doing: - Answer inbound calls and respond to online enquiries with a smile - Schedule maintenance, repairs, and recall appointments - Provide friendl...