OPS CENTREX OPERATOR - 65650190

Job description

Requisition No: 873656 Agency: Elder Affairs: Working Title: OPS CENTREX OPERATOR - 65650190 Pay Plan: Temp: Position Number: 65650190: Salary: $15.00-$17.00 HOURLY: Posting Closing Date: 04/18/2026: Total Compensation Estimator Tool: DEPARTMENT OF ELDER AFFAIRS: COMMUNICATIONS: *****OPEN COMPETITIVE*****: ANTICIPATED VACANCY: POSITION OVERVIEW AND RESPONSIBILITIES: This is a professional communications position that will assist the department’s call center in distributing information to callers and referring them to appropriate agencies. This position will also provide other communication and administrative functions for the Communications office. PAY: Salary will be commensurate with experience and qualifications, ranging from $15.00 to $17.00, hourly. DUTIES AND RESPONSIBILITIES: The position is responsible for the following duties: - Answering the Department’s main phone lines - Identifying the needs of callers - Communicating available resources and programs or appropriate agencies available to callers - Referring callers to appropriate resources or agencies - Communicating callers’ needs and patterns to the switchboard supervisor when requested - Tracking calls in the Five9 s...