Support Analyst

Job description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? Opportunity Summary: The role of Customer Support Analyst is a good fit for any person that is passionate about technology and is willing to go above and beyond to improve customer satisfaction. We strive to maintain an environment that is highly collaborative, fast-paced and full of positive energy and we’re looking for individuals who will help meet and exceed that standard! The average day is spent working on customer issues and requests and making sure those issues and requests are resolved to the customer’s satisfaction all while constantly learning and exploring the new and exciting technology that our products deliver. Requirements: - Technical Support of Upland products - Interact with customers via phone/email to provide effective service and support - Report product or solution proble...