Supplier Risk, Controls and Service Manager

Job description

Job Description Purpose of the role: To agree, implement, monitor and govern the terms and conditions of contractual agreements with internal stakeholders and Barclays suppliers to improve the customer experience. Accountabilities: - Identification of industry trends and developments to implement best practice in supplier service management Services and use reporting data & insights to identify service areas that demonstrate potential customer harm. - Collaboration with teams across the bank to align and integrate supplier service management processes. - Development and implementation of supplier service management procedures and controls to mitigate risks, maintain efficient operations and enhance customer experience. - Development of reports and presentations on supplier service management performance and communicate findings to internal senior stakeholders and service recipients through relevant governance forums. - Identification of areas for improvement and providing recommendations for change in supplier service management processes and provide feedback and coaching for colleagues on these highlighted areas. - Participation in projects and initiatives to improve supplier serv...