Loaner Customer Service Administrator I

Job description

Requisition ID: 65588 Title: Loaner Customer Service Administrator I Arthrex Inc. is hiring a Loaner and Returns Customer Service Administrator I to work at our Fort Myers, Florida location. This individual will provide comprehensive customer service in a fast-paced, deadline-oriented area, handling requests for loaners. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. Hours are Monday through Friday 9:00 - 6:00pm EST. Essential Duties and Responsibilities: - Build relationships with customers, sales reps, agency personnel and various internal departments developing a sense of integrity and provide a high standard of customer service. - Coordinate with customers to provide loaner sets; determine set availability; enter orders; arrange for shipping; ensure timely delivery and return of loaner sets; document and maintain detailed notes in system orders; communicate issues to customer/agency regarding loaner sets that are returned/received; review weekly late loaner due dates fee billing. - Run open order report and review the daily loaner priority list to ensure all loaner orders have been processed and shipped. - Rev...