Service Desk Lead

Job description

Position: Service Desk Lead Location: Alexandria, VA Work Environment: Hybrid Clearance Required: Secret Status: Contingent Upon Contract Award Knowesis is seeking a proactive and customer-focused Service Desk Lead to oversee Tier I and Tier II IT support operations for the DoD OIG’s Office of the CIO. This role ensures timely resolution of technical issues, promotes user satisfaction, and maintains compliance with federal IT service standards. The ideal candidate will bring leadership experience, technical acumen, and a commitment to operational excellence in a secure government environment. To be eligible for this position, candidates must possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position’s security clearance requirements. The DoD OIG mission is to detect and deter fraud, waste, and abuse in DoD programs and operations; promote the economy, efficiency, and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. The DoD OIG keeps the Secretary of Defense and the Congress informed of fraud, waste, abuse, and program deficiencies identifi...