Regional Service Supervisor - GL Region

Job description

Summary : Position will s upervise a local team of Field Service Technicians (FSTs) defined within a regional area , serving as a liaison between FSTs and Regional Service Director and leading by example through reinforcing policies, procedures and company code of conduct. Incumbent will be responsible for being aware of all technical activities and issues within his/her defined region ; and understand ing and address ing specific customer requirements . Incumbent will be an active participant in the management of on going issues and serve as the second stage of a technical escalation process. Position will a lso serve as a working FST for complex issues or as capacity constraints demand. Time Utilization: This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours including weekends as required. Must be able to travel with little notice as customer demands require. Illinois residents should familiarize themselves with their rights under the Illinois One Day Rest in Seven Act. This position will be on one of the following schedules as determined by man...