Team8- Cyber Startup -Customer Operations Engineer

Job description

Description Location: Remote, PST time zone: Salary range: 90,000 to 150,000 USD annually, depending on experience and qualifications. We are a cybersecurity startup building next generation technology for global customers. We are looking for a hands on, high impact Customer Operations / Technical Support Manager to help scale and elevate our support and customer facing operations. This role sits at the intersection of Technical Support, Customer Experience, and Operational Excellence. You will act as a senior technical authority with a Tier 3/4 mindset, while also helping build the infrastructure, processes, and metrics behind a world class support organization. As a foundational member of our global operations, you will work Monday through Friday in alignment with Pacific Time to bridge the gap between our customers, R&D, and Product. This position is fully remote work model within the PST region. What You Will Do: - Serve as the highest technical escalation point within support, driving issues to full resolution. - Own and resolve complex technical escalations across distributed SaaS environments, operating at a Tier 3/4 level of expertise. - Help design and optimize our support...