Sr. Manager, Underwriting – AI Transformation

Job description

Hi, I'm Cassie Alexander , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Senior Manager, Underwriting - AI Transformation is a strategic, hands-on builder responsible for reimagining how we underwrite risk using data, automation, and AI. This role is not a traditional underwriting manager position; it sits above day-to-day case decisioning and people management, and instead focuses on designing, implementing, and scaling next generation merchant underwriting processes, tools, and strategies that materially improve speed, consistency, and portfolio outcomes. You will act as a transformation owner: diagnosing current gaps, designing the future state operating model, and building AI driven solutions, workflows, and agents. We are looking for a Senior Manager, Underwriting – AI Transformation who will: Define the multi year vision and roadmap for AI enabled underwriting, aligned with the company’s growth, risk appetite, and operational goals. Assess the current underwriting lifecycle (intake, analysis, decisioning, documentation, monitoring) and identify specific opportunities for automation, digitization, and AI assiste...