Travel & Expenses Customer Support (French Speaker)

Job description

Job Description: Join our dedicated and international team at AIRBUS GBS, where we are the single point of contact for all Travel & Expenses-related queries. We work to provide exceptional support to our customers, ensuring seamless and compliant processes. If you're a problem-solver who thrives in a fast-paced, customer-focused environment, this is the role for you. Your Mission: As a Travel & Expenses Customer Support agent, you will be the primary interface for our customers. Your excellent communication skills and deep understanding of our systems will be key to your success. Key Responsibilities: Customer Interaction: Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets. Technical Expertise: Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses. Issue Resolution: Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers. Change Management: Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integr...