Seasonal Sportsbook Writer

Job description

Reporting to the Sportsbook Manager, Seasonal Ticket Writers will serve as the face of our retail sportsbook operation during our horseracing season. By delivering a consistently high level of customer service to both experienced patrons and novice bettors, you will create a welcoming and engaging environment for all guests. As a knowledgeable resource on our full range of sports betting options, you will assist customers by answering questions and providing guidance to help them make informed, responsible wagering decisions. Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission. Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards Other duties as...