Duty Manager - AINO Private Island Hotel

Job description

AINO Private Island Hotel is seeking a highly capable and hands-on Duty Manager to ensure exceptional guest experiences across all departments. At AINO Private Island Hotel, we deliver intuitive luxury service — moving seamlessly according to guest needs. As a boutique property with 11 suites, 1 villa, Vuo Restaurant, and 2 saunas, our operation requires a proactive team member who can balance operational control with personalized hospitality. This role is ideal for someone who thrives in a dynamic environment, leads by example, and is highly proficient in hotel systems and team coordination. Permanent Contract: Starting 7 July 2026 Work Shifts: Early, Middle, Late: Key Responsibilities: 1. Operations · Participate in the daily duties of the hotel across all departments (Reception, Housekeeping, Food & Beverage). This is a hands-on role. · Handle guest feedback, complaints, and service recovery with professionalism · Ensure all service standards align with AINO’s brand and values. · Act as team leaders and lead by example · Teach new team members and ensure that standards are reached and kept 2. Systems & Technical Expertise (Key Focus) · Operate check-ins, billing, and reporting t...