Monitoring Specialist

Job description

General Purpose and Essential Duties: The Monitoring Specialist is responsible to monitor signals from customer alarm systems and respond to signals by providing accurate information to the proper authorities. - Monitor alarm signals; interpret and respond to alarm activations by dispatching police, fire, and medical authorities to prevent injury, loss of life, and/or property damage, as well as, notifying responsible parties of alarm activations. - Notify customers of trouble, or other non-emergency signals that can include power failure, low battery, communication failure, temperature notifications, and any other signals that might indicate a problem or concern. - Communicate effectively with internal and external customers. Follow all departmental and company policies and procedures. - Answer and assess incoming telephone calls, transfer calls to the appropriate party/parties, and provide information to the customers. - Record all necessary information on accounts pertaining to calls and/or alarms received - Communicate clearly and calmly to provide all necessary information to internal and external customers, authorities, and responding parties. - Answer multiple telephone line...