Process Architect Quality & Complaint Management (m/f/d)
Fresenius Kabi · Bad Homburg Vor Der Höhe, Hesse, DE
As a Process Architect Quality & Complaint Management, you will shape and continuously improve global quality management processes with a strong focus on Qua...
Job description
As a Process Architect Quality & Complaint Management, you will shape and continuously improve global quality management processes with a strong focus on Quality Complaint Management and Quality Event Management across Pharmaceutical and MedTech environments. You will drive digital transformation by designing standardized, compliant processes and leveraging modern quality platforms and AI-enabled solutions to enhance efficiency, transparency, and decision-making on a global scale. Your responsibilities: Design, standardize, and continuously optimize global quality management processes, with a strong focus on Quality Complaint Management and Quality Event Management. Develop and maintain end-to-end global process templates, including process flows, roles, responsibilities, KPIs, and documentation aligned with Pharma and MedTech requirements. Define and govern critical process parameters, master data, and data models required for high-quality, compliant process execution. Support the implementation and configuration of modern Quality Management platforms (e.g., SAP QM, IQVIA, Veeva, or similar systems). Identify and integrate Artificial Intelligence solutions to improve process effic...