Incident Response Analyst (Insurance & Member administration)

Job description

Careers with Impact More than one million Australians trust us with their money, and that trust shapes how we work every day. Our members sit at the centre of everything we do, guiding our decisions and the impact we strive to make. We’re looking for people who are purpose-driven and accountable, who value inclusion and collaboration, and who are proactive in managing risk to protect our members’ long-term outcomes. In return, you’ll be part of an organisation where your work contributes to strong returns, real-world impact, and a culture that reflects the communities our members serve. Bring your authentic and passionate self to this exceptional role #careerswithimpact Join our highly engaged, collaborative GROW Partnership team and build your career at HESTA. As an Incident Response Analyst , you will manage the end-to-end delivery of routine insurance and member administration incidents – ensuring timely resolution, coordination with third parties, and outcomes aligned to member interests and HESTA’s risk and compliance frameworks. Reporting to the Incident Response Manager, you’ll work closely with GROW, AIA, and internal teams across Risk, Compliance, Legal, Service Optimisati...