Remote-Supervisor, Customer Reimbursement and Digital

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. As part of the broader Resolution team, this Remote Supervisor is a frontline leader primarily responsible for guiding a team of Customer Experience Resolution and Reimbursement Specialists who support members through digital engagement channels and reimbursement processing functions. Reporting directly to the Director, Customer Resolution, this role translates strategic priorities into daily execution, ensuring caring connections, timely member responses, strong regulatory compliance, and operational excellence. The Supervisor leads the team to ta...