Parts Counterperson - 2nd Shift

Job description

Parts Counterperson - 2nd Shift Department: Parts: Employment Type: Full Time: Location: Racine: Compensation: $20.00 - $25.00 / hour Description: The Parts Counterperson is charged with providing for the parts needs of walk-in and phone customers. The Parts Counterperson's responsibility is to satisfy dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Additional responsibilities are to assist with inventory stocking and department maintenance, as necessary. This is a second shift position, the hours are 3:00PM - 11:00PM. Responsibilities: - Respond to customer parts or information requests quickly - Communicate with customer when a delay in response will occur and offer alternatives - Determining availability and price information and document as necessary - Providing parts to customer from stock, procuring locally or creating a parts order as directed - Monitor the status of customer orders, advising in case of problems and notifying upon arrival - Build relationships and provide quality customer service with a sense of urgency - Determine the a...