PHP Tech Lead

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a PHP Tech Lead (Staff Software Engineer) to join the Workforce Management product team - Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll design, build, and operate reliable, scalable PHP services that power customer-facing features and internal platforms. You’ll help set technical direction, raise engineering standards, and deliver systems that enable Zendesk to scale securely and efficiently. You will play a critical role in shaping architecture and operational excellence across services—driving design and implementation decisions, mentoring engineers, and ensuring our services remain performant, resilient, and maintainable at scale. What you’ll be doing: Lead architecture, design, and delivery of PHP backend services (Laravel or similar), owning technical trade-offs and long‑term maintain...