Enterprise Support Specialist

Job description

About SoundStack: SoundStack is the audio-as-a-service (AaaS) company for every kind of digital audio business—podcasters, digital broadcasters, platforms, advertisers, and more. By giving those businesses equal access to big tech that’s easy to use and the ability to connect with any provider across the market, SoundStack makes audio creation, delivery, monetization, and analysis simple and effective for everyone. Overview: The Enterprise Support Specialist (ESS) at SoundStack is responsible for ensuring the technical success and satisfaction of our VIP partners across both the Platform and Marketplace areas of SoundStack. The ESS is a crucial part of our VIP support team, which is dedicated to providing top-tier support and ensuring our partners have a seamless experience with SoundStack’s products and services. Core Job Responsibilities: - Technical Support: Provide frontline technical support for SoundStack’s enterprise customers via phone, email, and ticketing systems. Manage and resolve support tickets, ensuring timely resolution and customer satisfaction. - Customer Onboarding: Help aid in the onboarding process of VIP customers, ensuring they are fully set up and operationa...