Associate FIX Analyst

Job description

Provide customer service and front line support for clients subscribing to Charles River’s FIX Network Services. Essential Functions: - Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients. - Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools. - Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability. - Escalate and track issues which exceed the scope of the frontline support capability. - Ensure all internal SaaS Operations tracking systems and documentation are accurate and current. Requirements and Qualifications: - A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required. - A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles. - Proven customer focused mindset and...