Customer Retention Specialist

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: - Provide fantastic customer service focused on dispute resolution and overcoming challenges - Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. - Provide solutions-based approaches to retain customers who are considering service cancellation. - Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. - Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. - Consistently improve retent...