Commercial EV Technical Support Engineer

Job description

About the role: Working location: Hounslow, London As a Commercial EV Technical Support Engineer, you will be the primary technical authority for our next-generation electric trucks and vans. This role combines digital diagnostics, remote consultation, and hands-on field support. You will ensure that fleet operators and dealership technicians have the expert guidance needed to maintain peak uptime for their electric assets. Key Responsibilities: Online & Remote Diagnostic Support: Serve as the Tier 2/3 escalation point for technical enquiries via our online support portal and ticketing system. Use advanced telematics to perform remote health checks and cloud-based diagnostics on high-voltage (HV) battery systems and electric drivetrains. Guide field technicians through complex software flashing, ECU parameterisation, and ADAS calibration. Analyse "Ghost Faults" and recurring DTC trends to provide feedback to the R&D and team members. Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Mobile & Telephone Technical Consultation: Provide real-time "Over-the-Shoulder" support via video link or phone for urgent roadside or w...