Technical Service Manager

Job description

Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details! Location: Thomasville, GA: Basic Function: This role is responsible for the day-to-day operational management of the service department, ensuring that all service activities are planned, scheduled, executed, and documented efficiently. The position coordinates field resources, manages operational workflows, oversees service timelines, and ensures consistent service delivery across all customer accounts. This role requires strong organizational control, operational oversight, and the ability to maintain continuity in a fast-moving service environment. Essential Duties and Responsibilities: - Build customer trust and confidence in the CleaverBrooks / Customer partnership. - Manage the face to face customer experience during support and repair interactions. Every interaction must be customer centric and serve to restore and build confidence in the CleaverBrooks / Customer partnership. - Focus on customer experience while observing company warranty policies, industry standards, and legal...