Technical Support Analyst

Job description

Technical Support Analyst - Join a High-Growth Team Revolutionizing Construction Tech Are you a curious problem-solver with a passion for helping others navigate complex software? Join our growing Acre Division in Portland, where you will be the backbone of support for our ProjectSight platform, using your empathy and technical curiosity to ensure our customers succeed while working alongside a collaborative, long-tenured team committed to innovation and AI-driven efficiency. What Makes This Role Great: This is a unique opportunity to join a stable yet rapidly expanding team where your voice matters and your growth is supported through internal mobility and special project gigs. You will be at the forefront of modern support, integrating AI tools into your daily workflow to enhance communication and efficiency, all while enjoying a hybrid schedule that balances in-office collaboration with weekly remote flexibility. Key Exciting Responsibilities: Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality. Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported...