Director Retail Servs

Job description

Position Title Regional Director – Retail Operations, Canada East Reports To: Sr. Director of Strategy & retail Location: Canada East (Regional role with frequent travel) Role Summary: The Regional Director, Retail Operations – Canada East is accountable for the operational, financial, and people performance of all retail locations within the Eastern Canada region. This role translates national retail strategy into consistent regional execution, ensures strong P&L performance at the regional level, and builds a high‑performing team of Regional and Branch Managers. As a key leader in the new Retail Division, the Regional Director drives operational excellence, safety, customer experience, and profitable growth while acting as the primary link between store‑level execution and national retail leadership. Key Responsibilities: Regional Operational Leadership: - Lead and oversee all retail operations within the Canada East region, ensuring consistent execution of operating standards, policies, and procedures across all locations. - Drive performance against key operational KPIs including sales, margin, labor efficiency, customer satisfaction, and safety. - Ensure compliance with all re...