Customer Service Specialist

Job description

Who are Asuria? We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do! What will you be doing?: Your role involves provision of a high-quality administrative and customer support such as: - Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner. - Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels - Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions - Receive customer feedback, complaint and desired resolution accurately and thoroughly. - Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s...