Customer Support Representative - Afternoon EMEA Hours

Job description

Please submit your CV in English 🌍 Global SaaS Company | $28M Series B Investment 🚀 Structured mentorship & upskilling 📍Prague - new office on Namesti Republiky, 5 days in-office (Occasional home office upon agreement) 💰 Compensation consists of base salary (30.000-35.000CZK gross/monthly) and a monthly bonus (up to 20%) based on productivity and CSAT. 💻 Working Hours: Mon - Fri 14:00-22:30 The Challenge Ahead: - As part of the Customer Support L1 team, you’ll be the person customers rely on when something isn’t working as expected. Your job is to investigate, understand the root cause, and guide customers clearly and confidently. - We’re looking for people who love to figure things out - people who notice patterns, enjoy breaking problems into pieces, and can explain technical issues in a simple way. - This role is perfect for someone who has always been a bit geeky: - You can handle basic computer troubleshooting - You’re comfortable navigating system settings - You enjoy understanding how things work - You aren’t afraid to dig into logs, connection tests, or edge cases - No previous VOIP experience is required — we'll teach you everything. What matters most is logic, curiosity,...