PFS Technology Support Lead

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. Job Responsibilities: - Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm - Execute policies and procedures that ensure operational stability and availability - Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools - Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration - Lead incident, problem, and change management in support of full stack technology systems, applica...