Technical Service Engineer - Turbomachinery

Job description

Overview & Responsibilities The Technical Service Engineer serves as the primary technical point of contact for assigned product lines, bridging the gap between Elliott’s global business units and our external customers. You will provide expert analysis on installation, operation, maintenance, and product improvements, translating complex field data into actionable solutions and coherent technical reports. Core Responsibilities: Technical Problem Solving: Develop sound solutions to complex field issues and conduct comprehensive engineering studies to optimize machinery performance. Root Cause Analysis: Lead and participate in Root Cause Failure Analysis (RCFA) to identify equipment vulnerabilities and implement corrective actions. Field Support: Provide high-level technical oversight for new apparatus installations, global service projects, and major overhauls. Warranty Management: Execute product and service warranties by investigating claims and balancing customer satisfaction with internal financial objectives. Cross-Functional Collaboration: Act as a liaison between Sodegaura and Jeannette engineering teams to influence product design, manufacturing, and repair standards. Techn...