Director of Digitalisation

Job description

At UKAS, we are redefining how accreditation works in a digital world. As our Director of Digitalisation, you will play a pivotal role in modernising our systems, unlocking the power of data and embedding new technologies, including AI, across our organisation. The Role: As a member of our senior leadership team, you will shape and deliver UKAS’ digital vision, transforming how we operate, make decisions and serve our customers. You will lead the shift to a modern, secure, modular and AI-enabled digital ecosystem, enhancing efficiency, resilience and scalability across our services. What You’ll Be Doing: Drive Digital Strategy & Innovation: - Define and deliver a multi-year digital and technology strategy aligned to UKAS’ mission - Harness data and AI to generate insight, improve decision-making, and enhance market impact - Oversee procurement and partner agreements to ensure value, innovation and alignment Deliver Operational Excellence: - Transform and standardise processes across technical operations and customer journeys - Monitor performance through dashboards, KPIs and business intelligence - Elevate digital customer experiences Lead Data, Cybersecurity & Compliance: - Establ...