VP, Enterprise Account Management

Job description

As Vice President, Enterprise Account Management you drive the vision of Hootsuite global retention and expansion motion. In this role, you’ll design and execute high impact strategies across North America and EMEA ensuring consistent, predictable growth and customer value realization across the enterprise portfolio. Reporting to the Chief Customer Officer, you will serve as a strategic thought partner to senior executives and collaborate cross-functionally with Sales, Product, Marketing, and Finance. In this role, you will shape and execute enterprise-wide strategies that elevate customer satisfaction, drive retention, and scale impact across the business. This is a remote role, based out of Eastern North America, in Provinces and States we can hire in legally. WHAT YOU’LL DO: - Define and own the global Enterprise Account Management vision and strategy, aligning to corporate objectives and driving sustainable growth through retention, expansion, and full portfolio adoption across priority accounts. - Lead a high-performing Account Management leadership team. Perform full scope of people management responsibilities while fostering a culture of global collaboration, achievement and...