Workspace Experience Manager

Job description

At Knotel, our team is the heartbeat of the workplace experience. We're looking for a Workspace Experience Manager who will lead the day-to-day operations of Newmark HQ and ensure our employees feel supported, energized, and inspired each day. This role is onsite and central to bringing our culture to life. As Workspace Experience Manager, you’ll be the go-to person for all things hospitality—balancing operational excellence with thoughtful, hospitality-driven touches that make the workplace feel seamless and special. ● Act as a brand ambassador for Knotel, promoting our workplace services through thoughtful, high-touch experiences. ● Greet and direct all guests and visitors with warmth and professionalism, delivering a polished, hotel-style welcome. ● Manage mailing, shipping, and package distribution with attention to detail and service excellence. ● Partner with IT to support office tech, troubleshoot hardware, and ensure a seamless user experience. ● Collaborate with the porter team and ensure cleanliness, organization, and supply levels across all shared spaces. ● Track and resolve building related issues through Freshdesk or similar platforms with efficiency and care. ● Manag...