Team Manager Customer Engagement

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you’ll love this role of Team Manager of the Customer Engagement Team You'll be responsible for leading, developing and scaling a team of Customer Engagement Managers, each owning end-to-end relationships across defined customer portfolios. You won't just manage a team you'll shape how we engage with our customers, drive measurable improvements in customer health and act as the critical bridge between our Customer Success strategy and day-to-day delivery across the business. What you will do be to successful in this role - Lead, coach and performance manage a team of 10+ Customer Engagement Managers, setting clear expect...